I have used several HVAC companies in the past and none come close to the quality and professionalism of AFM Heating and Cooling. I have used them for almost two years now and feel confident in their work to recommend them to others.
First, their prices are very reasonable. I have had both furnaces and water heaters installed and can assure you that I have paid prices that are below market value. How do I know? I have asked other people in the industry who have affirmed that I got a good deal. Moreover, I checked at Home Depot what it costs for a new water heater and they charged me less for it AND to install it. In other words, the water heater with installation by AFM is less than what a single water heater with no installation costs at a big box store.
Second, they back their work up. In situations where something did not work, I simply call them up and someone has come up to take care of it without being charged for a service call.
Third, they get out their as quickly as possible. On several occasions, I have called a specific day and someone has come out a few hours later. They have also scheduled me in advance and have come at that specific time without any problems.
Fourth, they pull permits, follow code, and communicate with city inspectors for you. They also will contact the manufacturer on your behalf to order a new part if something malfunctions. This is important since it means they honor their work and hold themselves responsible. This is actually quite rare in the HVAC industry. It is also worth noting that they are licensed and insured, which is not always the case with a lot of HVAC people.
Fifth, they have an office and keep records. They do not operate out of a van like 90% of HVAC people who disappear right after you pay them. They keep records of the work that they have done at your place and follow up with you. Additionally, the staff there is very accessible and prompt. I have communicated with them through phone, email, and even text message. They really do build their service around their customers' needs.
Anyway, unless you feel comfortable working on large mechanical devices like water heaters and furnaces that can potentially cause lots of damage and even kill you in the case of a furnace (i.e. carbon monoxide poisoning), I recommend using this company.
Joe Abisaid, Ph.D.
Prompt and professional response time during record heat conditions.
Restored AC within 90 min of call for service.
Other local contractors had 3-5 day waiting list.
We were so happy that your technician was able to fix our 25 year old central air conditioning. He could have been dishonest and told us we definitely needed a whole new system, given how old the system is, but he was very straight with us and fixed two problems...and then there was wonderful, cool air! Cost, including refrigerant, was only $281! We had been very worried about having to pay over $5,000, based on estimates online. Thank you AFM for your integrity!
I am a first time customer and right off the bat I was impressed with Julius the technician assigned to me and he was right on time. Next I have several questions for him that he had patience to answer each and everyone of them he was very courteous and helpful. He explained everything so that I would understand what he was doing in no time he fixed the AC; cool and happy again. I would highly recommend Julius and AFM heating and cooling. This is Eileen.
Incredible service, and super fast, I really can not express my gratitude for the great service I received today 3/20/18.
Was referred to Jeff from a co-worker, called him an he was very fast responding and told me he would be at my house this afternoon and he was, took care of my issue with my furnace and now I'm happy to have heat again.
Highly recommended!!!!!! 10 out of 10