Everything we have experienced with Jacob’s Ladder has been excellent. We had preventive maintenance on our two furnaces in October, 2019. The technician arrived on time, was very knowledgeable, thorough and friendly. He took time to educate us about our units. In January, 2020, after another contractor worked on our chimney, we experienced a problem with one of the units. The same technician from Jacob’s Ladder came out. He remembered us and our furnaces, he ran diagnostics, and resolved the problem quickly. Their communication and follow up is outstanding. I would recommend Jacob’s Ladder to all my friends and relatives.
Absolutely professional, and knowledgeable. Mike had my issue diagnosed in minutes. Very satisfied, especially since it was 15 degrees outside and no heat inside. I called, they answered, Mike arrived within 1 hour, unit repaired in 40 minutes. Will use this company again.
I called a few companies to get a inspection on a furnace and hot water heater for a home I own. They were very courteous on the phone and their technician was fantastic. I would use their company again.
Thanks for coming out on Black Friday! They made the time frame they told me, and were fast once they got here. I really appreciated the help looking for basics before sending someone to me, I've never dealt with furnace problems before and had no idea what to look for.